Effective Date / Last Updated: August 21, 2026

Document Version: 002 (Global Master)

1. Our Commitment to Accessibility

CTEK Sweden AB and its global subsidiaries ("CTEK") are committed to ensuring digital accessibility for people of all abilities, including those with visual, auditory, motor, and cognitive impairments. We continuously strive to improve the user experience for everyone and apply the relevant accessibility standards across our website, webshops, and digital application interfaces.

2. Standards & Compliance Framework

To ensure our digital channels are accessible, CTEK aims to align its web platforms and mobile applications with the following standards:

• Web Content Accessibility Guidelines (WCAG): WCAG 2.1 and WCAG 2.2 at Level AA compliance.

• European Union: EN 301 549 standard in accordance with the European Accessibility Act (EAA / Directive (EU) 2019/882) and local national legislation (e.g., Germany's Barrierefreiheitsstärkungsgesetz - BFSG).

• United States: Americans with Disabilities Act (ADA Title III) and Section 508 guidelines.

• Canada: Accessibility for Ontarians with Disabilities Act (AODA) and Accessible Canada Act (ACA).

3. Compliance Status

Our website is partially compliant with WCAG 2.1 Level AA and EN 301 549 standards. "Partially compliant" means that some parts of the content do not yet fully conform to the strictest accessibility standards, but active measures are underway to remediate identified gaps.

4. Measures Taken to Support Accessibility

CTEK implements the following measures to maintain accessibility:

• Integration of accessibility requirements in our internal design, development, and digital product guidelines.

• Alternative text (Alt text) descriptions for key product images and visual elements.

• Keyboard-navigable checkout processes, menus, and forms.

• Logical heading structures and sufficient color contrast ratios between text and background elements.

• Form input field labels and error validation guidance compatible with assistive screen-reading technologies.

5. Feedback and Contact Information

We welcome your feedback on the accessibility of CTEK’s digital channels. If you encounter accessibility barriers, experience difficulty using any part of our website, or require information in an alternative accessible format, please contact us:

• Email: accessibility@ctek.com (or dataprivacy@ctek.com / support form)

• Online Contact Form: [Link to CTEK Contact Form]

• Address: CTEK Sweden AB, Strandvägen 15, SE-791 42 Falun, Sweden

When reporting an issue, please specify the web page URL or app feature and a brief description of the difficulty you encountered. We aim to acknowledge receipt of feedback within two (2) business days and respond with an action plan or accessible alternative as quickly as possible.

6. Enforcement & Escalation Procedure

If you are not satisfied with CTEK’s response to your accessibility feedback or request:

• EU / EEA Residents: You may escalate your complaint to your national market surveillance or accessibility enforcement body (e.g., the Swedish Post and Telecom Authority (PTS) in Sweden, or the relevant federal/state arbitration boards for accessibility in Germany (Schlichtungsstelle BGA)).

• United Kingdom Residents: You may contact the Equality and Human Rights Commission (EHRC) or the Equality Advisory and Support Service (EASS).

• US Residents: You may contact the US Department of Justice (DOJ) Civil Rights Division.