Shipping options
- Standard shipping | €5 | 4–6 days
- Express shipping* | €9 | 2–4 days
- Standard shipping on orders over €55 | €0 | 4–6 days
*Note that express shipping does not apply to orders
containing CS FREE, Boosters, or other products containing lithium batteries
and may only be shipped using standard shipping. Orders placed before 11:00 are
handed over to DHL the same day. The Customer receives a message from DHL with available delivery options, such as:
- Delivery to your door
- Delivery to an alternative address, e.g., your workplace
- Delivery to a neighbor
- Pick-up point
- Pick-up at DHL
- Hold for vacation
The DHL message also contains a tracking link.
Returns
The Customer has fourteen (14) days to return the product from the date the Customer informs CTEK of their intention to exercise the right of withdrawal. Note that the right of withdrawal cannot be processed if the Customer returns the product without/before notifying CTEK that they intend to withdraw from the purchase.