For immediate solutions to your query, please consult our FAQ & Troubleshooting guides, or Manuals.  

Should you need to speak with a CTEK support agent regarding general questions or technical support, please write to us via the contact form on this page. 

For 220V chargers visit one of the european and australian sites on ctek.com (via the country selector on the top right of this site).

Order questions

  For questions regarding your order, please contact our fulfillment partner, DFS at (888)285-8090. Please note that no technical support is available at this number. For technical information, and all other inquiries, please submit the web form below for the fastest and most accurate service.  

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CTEK SUPPORT / CONTACT FORM

Please provide as much information as possible to allow us to speedily troubleshoot your enquiry or action your request. Thank you in advance.
Subject
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Sales Enquiry - EV Charging
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Select Record
EV CHARGING
12V/24V CHARGING
Name / Company
Phone
Email
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Select Language
English
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Select Country
Product Name
Product Name
Product Name
Serial Number
Select Issue
App - Not Working
Backend / Portal Issues
Blank Display Panel
Charger Not Charging
Damaged Cables
Damaged Casing
Feature request
Fuse Issue
Home Balancing Issue
Information request
Installation Support
Load Balancing Issue
Lock/Key Fault
NANOGRID AIR
NANOGRID error
No Internet
Product Training
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RCD - Test
RFID Fault
Scheduling Not Working
Slow Charging Rate
Spare Parts Request
Tampering / Vandalism
Unable To Connect To Wi-Fi (CC3)
Unable To Pair To Phone (CC3)
Unable To Update Firmware
Unit Will Not Power Up
Water Damage
Other Fault
Select Issue
App - Not Working
Damaged Cables
Damaged Casing
Light - Flashing
Light - Solid
Mode Button Not Working
Product Repair - Service
Replacement Parts - Order
Unable To Pair To Phone
Unable To Update Firmware
Unit Will Not Charge
Unit Will Not Power Up
Product function not working
Water Damage
Other Fault
Select Issue
App - Not Working
Damaged Cables
Damaged Casing
I Can’t Find My PIN-Code
NANOGRID AIR
Red Light - 2 Bars
Red Light - 3 Bars
Red Light - 4 Bars
Red Light - Battery
Scheduling Not Working
Unable To Connect To Wi-Fi
Unable To Pair To Phone
Unable To Show Charging History
Unable To Update Firmware
Unit Will Not Charge
Unit Will Not Power Up
Water Damage
Other Fault

Please add as much information as possible relating to your enquiry to allow us to resolve your request as efficiently as possible. Thank you.

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