Please check our troubleshooting & FAQ guides prior to claiming warranty / returning your product as the symptoms you are experiencing may be covered in our troubleshooting guides.
Return of Product:
Product purchased through Amazon should be handled by Amazon via their returns process. Amazon North America is responsible for all claims within 30 days of purchase.
The warranty period for a product is stated in the applicable product user manual supplied with the purchased product.
If you are unable to receive a replacement from the retailer, please complete and submit our Support Web Form and we will be in contact with you within 3 business days to assist you.
Preliminary Assessment and Return Authorization:
On receipt of your request, a CTEK representative will verify the warranty coverage and eligibility.
If the product is within the warranty period and meets warranty terms, the warranty claim process proceeds and you will be provided with additional instructions.
Product Warranty Additional Information
LIMITED WARRANTY
CTEK, issues a limited warranty to the original purchaser of the product. Depending on the product the limited warranty period will vary. The limited warranty is not transferable. The warranty applies to manufacturing faults and material defects. The warranty is void if the battery charger has been opened, handled carelessly or repaired by anyone other than CTEK or its authorized representatives. CTEK makes no warranty other than this limited warranty and is not liable for any other costs other than those mentioned above, i.e. no consequential damages. Moreover, CTEK is not obligated to any other warranty other than this warranty.
Additional Information
CTEK makes no other warranty than as set out herein and CTEK shall in no event be liable for any indirect or consequential damages. Goods returned to CTEK will be at CTEK’s discretion and only valid with an approved Return Material Authorization (RMA) or Case Reference Number issued by CTEK to the purchaser. Products sent directly to CTEK without RMA may be returned to the sender at the sender’s expense. The warranty period for a product is stated in the applicable product user manual delivered with the product. The warranty is only valid if the warranty period has not expired. If the warranty claim of a faulty product is not approved by CTEK, the product will be returned only if the sender explicitly so requests. The customer/retailer/place of purchase will be responsible for shipping charges. Faulty products will be repaired or replaced with an exchangeable product and returned at the cost of CTEK. If the warranty period has expired the product will be returned without further investigation at the cost of the customer/retailer/place of purchase. Faulty products will be scrapped by CTEK if deemed not repairable. CTEK reserves the right to vary, modify or change the terms and conditions herein due to changes in availability of services, products and/or spare parts or for the purpose of complying with applicable policies, rules, regulations and law, without notice.
National usage restrictions
Some countries, states or provinces have other electrical codes and standards than stated in this manual. The installation and usage of the product shall follow local regulations.